FAQ Frequently Asked Questions


Find answers to Frequently Asked Questions about email database


Do you update your products regularly?

Yes. We update our records once or twice a year.

How are the databases compiled?

Our data is constructed on opt-in bases where we have granted permission from users and their consent using industry standard requirement. We compile and update our data through our Network partners (Business of telemarketing, regional and sectoral portals) and 7000 Yellow Page and Business White Page Directories, Trade Associations , Leading business magazines, newspapers and company newsletters. We also have over 1000 ( and increasing ) websites on the Internet which collect emails via newsletters, subscription sign ups & surveys. Once we compile we send test mail to the entire list and take all bounce backs out of the list. However, over a period of time there may be 10% to 20% bounce back observed. This is quite normal in email marketing practice.

Can I send out any offer or product to the email databases?

Yes! You can offer / promote your business products and services. To comply with the CAN-SPAM act, all you need to do is offer the recipient the option to unsubscribe.

How many purchasing options I do have?

You have multiple options to order/purchase our products.

Option-1: Pay Online by Credit Card (Online Order Payment)
We accept all major credit cards.
1 Please click here to select the product you wish to order.
2 Click "Add to Cart" on right side of selected product.
3 Go through shopping cart to complete order process.
4 Upon successful payment you will be able to download your ordered product on payment confirmation page and automatically receive ordered product in real time on your given email address.

Option-2: Payment by Bank Wire Transfer
We accept bank payments through wire transfer.
1 Please send Payment through bank wire transfer in UAE Dirham only. The bank account detail is given below, Note: please pay the transfer fees at your end:

Bank Name: Mashreq Bank
Bank Address: Dubai Internet City Branch
Account Title: HoxPlus FZE
A/C IBAN: AE830330000010994577733
Swift Code: BOMLAEAD
2 Once the payment is transferred, we will send the downloading link of your ordered business database within 1 working day.

Note: Please make sure that you pay all money transfer charges payable on your behalf.

Option-3: Payment by Bank Draft/Cheque/Cash (Only for UAE Client)
1 Please click here to select the product you wish to order.
2 Click "Add to Cart" on right side of selected product.
3 On “Payment Method” step, select “Bank Transfer” and click “Continue” to complete the order.
4 Please visit ATM or Mashreq Bank any branch near to you and deposit Cheque/Cash/Draft and let us know. We will activate download link in 24 hours.
Can I order by phone?

No, the order has to be placed on our website regardless of the payment method.

Who do I contact with a question about my order?

Please email Customer Service at support@ReachGulfBusiness.com and we’ll do our best to help you as quickly as we can.

Can I return a product after purchase?

Please Once the product is purchased and sent to you, we can not refund the amount due to electronic format of our products. Therefore, please make sure that you are satisfied for the product you are going to purchase.

Who do I contact with a question about the products?

Please email your product query to support@ReachGulfBusiness.com and we’ll do our best to satisfy you.

Can I send a copy of the product as a gift?

The purchased product can not be gifted to another user because by virtue of license, you are authorized to use one (1) copy on one PC only.
If you still have questions, please contact us .